Terms & Conditions

Please read these terms before using this website, engaging us for work, or enrolling in a course. They set out what you can expect from Doon Digital and what we expect from you. They are deliberately specific: vague terms help nobody when something goes wrong.

1. Who these terms are between

These terms are an agreement between you and Doon Digital, a digital marketing agency and training provider operating from Dehradun, Uttarakhand, India and reachable at info@doondigital.in and +91-7060329341. Where these terms say we, us or our, they mean Doon Digital. Where they say you, they mean whoever is reading the site, hiring us, or taking a course.

If you have a signed quotation, proposal, statement of work or enrolment confirmation from us, that document and these terms are read together. Where they genuinely conflict, that document takes precedence, because it describes what was actually agreed for your job.

2. Definitions

• Services means the marketing work described in your quotation, which may include search engine optimisation, paid advertising, social media, content, web design and development, branding or consulting.
• Course means any of our online digital marketing training programmes.
• Deliverables means the specific items your quotation says we will produce, such as a website, a report, a campaign or a set of creatives.
• Site means https://doondigital.in and everything published on it.
• Ad spend means money paid to Google, Meta or another platform for advertising. It is separate from our fee and is never part of it.

3. Using this website

You may read this site, quote from it with attribution, and share links to it. You may not scrape it wholesale, republish our content as your own, or use it to train a commercial model without asking us first. You may not attempt to break into, overload or interfere with the site.

The guides, checklists, keyword data and audit content on this site are published in good faith and are general information, not advice tailored to your business. Search engines change. What was accurate when written may not be accurate when you read it. Check anything important before you act on it.

4. Marketing services

How work starts

We quote in writing before starting. The quotation states the scope, the fee, the billing cycle and what is excluded. Work begins once you approve it and the first payment clears. A quotation is valid for 15 days unless it says otherwise.

What is in scope

Only what the quotation lists. Requests outside it are welcome, but they are quoted separately rather than absorbed. This is not us being difficult: scope that quietly expands is the main reason agency relationships sour.

Reporting and communication

• Retainer clients get a written report each month covering what changed and what it earned.
• We reply to emails and messages within one working day.
• Our working days are Monday to Saturday. We are closed on Sundays and national holidays.

5. Courses and training

Format and batch size

• Classes are live and online. They are not pre-recorded videos with a login. Sessions are screen-shared, so you need a laptop or PC and a stable internet connection. A phone alone is not enough for the practical work.
• A batch is capped at 2 students with one subject expert, an expert to student ratio of 1:2. We hold this cap. If a batch is full you go to the next start date rather than being squeezed in.
• Sessions are recorded and you keep access for the duration of your course plus three months.

Fees

• Course fees are ₹10,000 per month, billed monthly in advance, for whichever length you enrol in. There is no separate registration or material charge.
• The 20% student discount applies on proof of current enrolment at a school, college or university. Show us a valid student identity card or admission letter before your first invoice.
• Your monthly fee is fixed for the length of your course. If we raise prices, enrolled students keep the rate they started on.

Attendance and conduct

• Tell us in advance if you cannot attend and we will reschedule. With a batch of 2 that is usually straightforward. Repeated no-shows without notice may end your place, and unattended classes are not refundable.
• Course material, recordings and templates are for your own learning. Do not resell them, upload them, or share your login. Doing so ends your enrolment without refund.
• Where a class uses a live client account or a real business as an example, treat what you see as confidential.

Certificates

• We issue a Doon Digital course completion certificate when you finish the syllabus and submit the required practical work. It records what you completed. It is not a university degree and is not accredited by any government body, and we will not imply otherwise.
• The course also prepares you for free third-party certifications from Google, Microsoft, HubSpot, Semrush and others. Those are awarded by those companies, on their own terms and at their own discretion. We can teach the material and we cannot award or guarantee their certificates.

Placement

We do not guarantee a job, an internship, a salary or a placement, and we do not charge a placement fee. We help with your portfolio, your resume and interview preparation, and we tell you about openings we hear of. Be wary of any institute that promises more than that.

6. Fees and payment

• All fees are in Indian Rupees unless the quotation states another currency.
• Retainers are billed in advance for the coming month. Project work is billed to the schedule in the quotation, usually part on approval and the balance on delivery.
• Invoices are due within 7 days of issue unless agreed otherwise in writing.
• Ad spend is paid by you, directly to the platform wherever possible. It is separate from our fee. We do not mark it up.
• Third-party costs such as domains, hosting, premium plugins, stock images and paid tools are passed on at cost, and only with your approval first.
• If an invoice is more than 15 days overdue we may pause work until it is settled. We will tell you before we do.
• Bank charges, payment gateway fees and currency conversion costs on international payments are yours.

7. What we do not guarantee

This section matters more than most, so it is written plainly rather than buried. Anyone in this industry who promises the things below is either misleading you or planning to game a metric.

• No guaranteed rankings. We do not control Google, Bing or any AI answer engine. We can do the work that reliably improves your chances and report honestly on what happens. We cannot promise position one, a specific position, or a date by which it arrives.
• No guaranteed traffic, leads or revenue, unless a specific written target is named in your quotation.
• No guaranteed return on ad spend. Auction prices, competitors and demand all move independently of us.
• No protection from algorithm updates or platform decisions. If a search engine changes its ranking system, or a platform suspends an account for reasons outside our control, we will help you respond, but we are not liable for the effect.
• No guaranteed job or placement from any course, as set out above.

Past results, including anything shown in our case studies, describe what happened for that client in that market at that time. They are not a forecast for you.

8. What we need from you

Most delays come from this list rather than from the work itself.

• Timely access to the accounts the work requires, such as your website, hosting, domain registrar, Google Business Profile, analytics and ad accounts.
• Feedback and approvals within a reasonable time. Where a project stalls on your side for more than 30 days we may treat it as dormant, close it, and quote again to restart.
• Accurate information about your business, and the right to use any logo, photograph, text or other material you give us. You confirm that material is yours to use, and you cover us if a third party says otherwise.
• Nothing unlawful. We do not work on gambling, adult content, counterfeit goods, misleading health or financial claims, or anything prohibited by the platforms we would have to advertise on.

9. Intellectual property

• What you paid for is yours. On full payment, ownership of the deliverables made specifically for you passes to you: your website design and content, your creatives, your copy, your reports.
• What we brought with us stays ours. Our processes, templates, frameworks, checklists, internal tools and course material remain our property. You get the benefit of them, not ownership.
• Until an invoice is paid, we retain ownership of the work delivered against it.
• Third-party assets such as fonts, stock photography, themes and plugins remain under their own licences, and those licences pass to you as they are.
• Everything on this site, including its text, structure, guides and data tables, belongs to Doon Digital.

10. Third-party platforms

Our work runs on platforms we do not own: Google, Meta, LinkedIn, your hosting provider, your CRM and others. Using them means accepting their terms as well as ours. We are not responsible for their outages, policy changes, price rises, account suspensions or data handling. Where a platform holds your account, you own it. We ask for delegated access rather than your password, and we hand access back when we finish.

11. Confidentiality

Anything you tell us about your business that is not public, we keep to ourselves: your numbers, your margins, your plans, your customer data. This holds during the engagement and after it ends. The same applies in reverse to our pricing, proposals and methods. We will sign your non-disclosure agreement if you have one.

12. Case studies and testimonials

We may want to describe your project in a case study. We will ask first, and we will not publish your name, logo or numbers without written permission. You can withdraw that permission later and we will take the material down. Any review or testimonial we publish is one a real client or student actually gave us. We do not write them ourselves and we do not buy them.

13. Limitation of liability

Nothing here limits liability for death, personal injury, fraud, or anything else that cannot be limited under Indian law. Subject to that:

• Our total liability for any claim is capped at the fees you actually paid us in the three months before the claim arose. If you have paid us nothing, it is capped at ₹10,000.
• We are not liable for indirect or consequential loss, including lost profits, lost revenue, lost data, lost goodwill or lost business opportunity.
• We are not liable for anything caused by inaccurate information you gave us, by your delay, by changes you or another supplier made to work we delivered, or by a third-party platform.
• Neither side is liable for failure caused by events outside reasonable control, including internet or power failure, natural disaster, and government action.

14. Ending an engagement

• Monthly retainers can be ended by either side with 30 days written notice. The current month is worked and billed in full.
• Fixed-scope projects can be ended by either side in writing. You pay for work completed to that point, and we hand over what is finished.
• Courses follow the refund and cancellation policy.
• Either side may end the agreement immediately for a serious breach that is not fixed within 14 days of being pointed out.
• When an engagement ends we remove our access from your accounts, hand over the assets you own, and settle any outstanding invoice.

15. Governing law and disputes

These terms are governed by the laws of India. Talk to us first: almost everything is solved by a phone call, and we would rather fix a problem than argue about it. If a dispute cannot be settled that way, the courts at Dehradun, Uttarakhand have exclusive jurisdiction.

If any part of these terms turns out to be unenforceable, the rest continues to apply.

16. Changes to these terms

We update these terms as the business changes, and the date at the top of the page shows when we last did. This version replaces everything published before August 23, 2026. Changes apply to new engagements from the date they are published. For an engagement already running, the terms you agreed to when it started continue until it ends or you agree to new ones.

See also our privacy policy for what we do with personal data, and our refund and cancellation policy for money already paid.