Refund & Cancellation

This policy covers money you have paid Doon Digital, whether for a course or for marketing work. It is written to be specific about the cases that actually come up, rather than to make refunds sound impossible.

1. How we think about refunds

Three principles sit behind everything below.

• You should not pay for what you did not get. If we have not delivered it, you are entitled to your money back.
• We should not absorb the cost of work already done. Hours spent, classes taught and campaigns built cannot be un-spent.
• Nobody should be locked in. If the fit is wrong, we would rather part on good terms than hold you to a contract. There is no minimum term on anything we sell.

2. Courses

Courses are billed at ₹10,000 per month in advance, with no registration fee and no lock-in period.

Before your first class

Cancel any time before your first class and you get a 100% refund, no questions asked and no deduction. Tell us by email, phone or WhatsApp.

After your first class

• Within the first week of a month you have paid for, and having attended no more than two classes, you may cancel and we refund that month minus a pro-rata charge for the classes you attended. Nothing else is deducted.
• After that, the current month is not refundable, because it has substantially been delivered. You can still stop at the end of it. Give us 7 days notice before the next billing date and you will not be charged again.
• Later months are never charged in advance, so cancelling never leaves you owing for a month you will not attend.

Other course situations

• Missed classes are not refunded, but they are rescheduled. With a batch of two that is nearly always possible. Tell us in advance.
• If we cancel or cannot run your batch, you get a full refund of any unused month, or a place in the next batch, whichever you prefer.
• If you paid a discounted rate, such as the student rate, any refund is calculated on what you actually paid, not the list price.
• Serious breach of the course rules, such as sharing recordings or reselling material, ends enrolment without a refund. This is set out in the terms and conditions.
• Genuine emergencies such as illness or a family crisis are handled case by case, and we would rather pause your enrolment and hold your fee than have you lose it. Talk to us.

3. Monthly marketing retainers

• Either side can end a retainer with 30 days written notice. The current month is worked in full and billed in full.
• A month already invoiced and worked is not refundable. SEO, content and social work is delivered continuously through the month rather than handed over at the end of it.
• If we have billed for a month and then done nothing at all in it, that is our failure, and we refund it.
• During the notice period we keep working normally and hand over reports, access and assets at the end.

4. Fixed-scope projects

Websites, branding, logo design and similar one-off projects run to a written scope with a payment schedule.

• Within 3 days of approving the quotation, and before we have started discovery, cancel for a full refund of anything paid.
• After work has started, you may cancel at any time. We bill for the stage completed and refund the balance. We show you the working, not just a number.
• Once you have approved a design and we have moved into development, the design stage is complete and is not refundable.
• Work made to your specification, such as a logo drawn to your brief or content written for your business, is not refundable once delivered, even if you later decide not to use it.
• Projects dormant for more than 30 days on your side may be closed. Payments made are not refunded, and we will quote to restart. We will always write to you before doing this.

5. Ad spend and third-party costs

• Money paid to Google, Meta or any other advertising platform is spent by that platform, not by us. Once an impression has been served it cannot be recovered, and we cannot refund it. Where possible we ask you to fund ad accounts directly, so the money never passes through us.
• If you have given us ad budget that has not yet been spent when you cancel, we return the unspent balance in full.
• Domains, hosting, premium themes, plugins, stock images and paid tool subscriptions bought for your project are non-refundable once purchased, because the vendor has already charged us. Where the licence is transferable, we transfer it to you.

6. What is never refundable

• Work already completed and delivered.
• Advertising money already spent on a platform.
• Third-party licences and subscriptions already purchased.
• Classes you attended.
• Free items. Audits, strategy calls, brochures and consultations cost you nothing, so there is nothing to return.
• Special or promotional pricing offered for a limited period, which is sold as final. We will say so clearly at the time rather than in the small print afterwards.

Results are not grounds for a refund on their own. We do not guarantee rankings, traffic or a job, and we say so plainly in the terms and conditions before you pay anything. If we failed to do the work we agreed to do, that is a different matter and this policy covers it.

7. How to request a refund

There is no form and no queue. Contact us directly:

• Email info@doondigital.in with the word refund in the subject line, or
• Call or WhatsApp +91-7060329341.

Tell us what you paid for, roughly when, and why you want to cancel. We acknowledge within 48 hours and give you a decision, with our reasoning, within 7 working days. If we say no, we tell you exactly which part of this policy applies and why, so you can disagree with something specific.

8. How refunds are paid

• Refunds go back by the same method you paid, to the same account. We do not issue refunds to a different account than the one the money came from.
• Approved refunds are sent within 7 working days. Your bank may take a few more days to show it.
• We refund the amount you paid us. Bank charges, payment gateway fees and currency conversion losses are not ours to return.
• We do not deduct any processing or administration fee from a refund.

9. Chargebacks

If you think something is wrong, tell us before telling your bank. A chargeback raised without contacting us first costs us a fee and freezes the conversation, and it rarely gets you an answer faster than an email would. We have never refused to talk to someone about their money.

10. Changes to this policy

This version replaces everything published before August 23, 2026. The policy that applies to you is the one in force on the day you paid, so a later change cannot reduce what you were entitled to when you bought.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or any other Indian law that applies to you.