Last updated: January 17, 2023
Thank you for using the services of Doon Digital. If, for any reason, You are not completely satisfied with a service We invite You to review our policy on refunds and returns. The following terms are applicable for any services that You purchased with Us.
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
-
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Doon Digital.
-
Goods refer to the items offered for sale on the Service.
-
Orders mean a request by You to purchase Service from Us.
-
Service refers to the Website.
-
Website refers to Doon Digital, accessible from https://doondigital.in
-
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 3 days without giving any reason for doing so. All projects begin with a complete discovery/analysis and the creation of a scope of work document. This is done to make sure that both parties have a complete understanding of the work required and thus eliminate the potential for project cancellations, reversals, or disputes.
The deadline for cancelling an Order is 3 days from the date on which You received the quotation.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
-
By email: info@doondigital.in
-
By visiting this page on our website: https://doondigital.in
-
By phone number: +917060329341
We will reimburse You no later than 7 days from the day on which We receive the refund request. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Refunds
In order for the service to be eligible for a refund, please make sure that:
- The Service were purchased in the last 3 days
The following Services cannot be refunded:
- The supply of Goods made to Your specifications or clearly personalized for digital prints.
- As there is time spent to achieve every milestone and complete every module, a refund is not possible for work already completed.
- In the event of a project terminated on a mutual basis, the client has control of all completed work and any payment for further development will become void. No previous payment or deposit would be refunded.
- No payment will be refunded once the client approves mock-up designs and we move into the development phase of the project.
- No cancellations are entertained for services that our marketing team has offered on special occasions. These are limited-time offers and cannot be cancelled.
- Digital marketing packages are not refundable, but the client may cancel with a notice written 30 days in advance.
- We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days.
We reserve the right to refuse returns of any service that does not meet the above return conditions in our sole discretion.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
-
By email: info@doondigital.in
-
By visiting this page on our website: https://doondigital.in
-
By phone number: +917060329341